Tech Tips
The Five Step Checklist Before You Call Tech Support
New Era IT’s expert support desk is available to its customers on 0800 438 428
However, there are a number of simple things you might like to try before you call or download our network troubleshooting chart for yourself.
1. Do the obvious first.
- Make sure the computer is plugged in at the wall
- Is the lead between the wall and the computer fully connected?
- Check the power is switched on (and check that there is power to other areas of the classroom)
- Is the monitor plugged in/turned on
2. Check the patch panel.
- Is the switch on and active i.e. green light flickering? If not, switch it on.
- Is there a patch lead plugged into the numbered outlet that the computer is linked to? If not, you will need to reconnect a lead.
3. Reboot or simply put, turning everything off and then turning it all on again. It is amazing how many times this works.
4. Are you using the correct password for the machine you are trying to access?
5. If you have tried to all of the above and nothing is happening – you need more help. Make sure that you gather as much relevant information about the situation as you can before you call tech support.
- Is more than one computer affected?
- Can you identify the make and model?
- List all the things you have tried to do
 | Network Troubleshooting Guide |
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