Our service desk is based here in New Zealand, with highly qualified staff offering real-time support.

Our service desk team are superstars everyday; who are every teacher’s hero. They are highly ‘ICT savvy’ whilst being very approachable and empathetic. As experienced support technicians they are familiar with a multitude of issues confronted by network managers, teachers and students. So if you have an ICT problem, call us today (0800 438 428). Even if we don’t know the answer, we will have someone on our team who does.

In addition to our service desk, New Era IT offers a full range of support services for all educational organisations from our freephone help desk through to full strategic consultancy assistance to boards, principals, teachers and support staff.

New Era IT has built considerable expertise in consulting on infrastructure, systems and standards within the New Zealand education system. This includes proven systems to support record keeping, student learning, attendance, resource and asset management. We encourage all schools to make the most of our expertise and understanding. We can help you to choose the best service and support options for your enhanced learning and teaching environment. We have some great examples to share with you of work we have done and, of course, the team are always at hand to come up with the right answer when you need it.

We can monitor all our client networks from the big screen. Because it is in real time, we often know you have a problem, before you do. If you run into problems solving an issue, you can also get us to take a look at what is happening, on screen, with your computer – it is enough to turn anyone into an expert.