Network Service Agreements

We believe there is mutual value in establishing regular service agreement relationships with all our customers.

We have five levels of service agreement to choose from, based upon your service and support requirements. There is a wide range of service modules to choose from that incorporate our highly valued engineering services from over 15 years commited to  education ICT solutions. Your final plan is based upon the modules you choose and the size and complexity of your network. The commitment of Platinum, Gold and Silver level customers is recognised through being offered a number of additional benefits through the year, including invitations to exclusive events and priority access to new releases.

Talk to a New Era IT account manager to build the best service agreement option for your network. If you choose not to take up a service agreement, as a New Era IT customer you’ll still enjoy access to our 0800 support number and can access all of our service modules on a standard-rate, time-and-materials basis.

Having a reliable, functioning network is mission-critical to everyone who works within your organisation. When you take on a network services agreement, keeping your system working at optimum efficiency becomes just as important to us as it is to you.

Service agreement modules include:

“Our faith in the service New Era IT was prepared to offer us has been well-founded as all the problems that self-managing our network brought about have vanished.”

Jeff Bruce, Principal, Jean Batten School