Everyone asks us: “Who is NEIL?” That’s easy, NEIL is New Era (IT’s) Intelligent Lifeline!

NEIL is a New Era IT ‘techo’ who is every teacher’s hero. NEIL is highly ‘ICT savvy’ while being very approachable and empathetic. He is an experienced support technician who is familiar with a multitude of issues confronted by network managers, teachers and students. So if you have an ICT problem, ASK NEIL (0800 438 428). Even if he doesn’t know the answer, NEIL will know someone who does.

In addition to NEIL, New Era IT offers a full range of support services for all educational organisations from our freephone help desk through to full strategic consultancy assistance to boards, principals, teachers and support staff.

New Era IT has built considerable expertise in consulting on infrastructure, systems and standards within the New Zealand education system. This includes proven systems to support record keeping, student learning, attendance, resource and asset management. We encourage all schools to make the most of our expertise and understanding. We can help you to choose the best service and support options for your enhanced learning and teaching environment. We have some great examples to share with you of work we have done and, of course, NEIL is always at hand to come up with the right answer when you need it.

NEIL can monitor all our client networks from the big screen. Because it is in real time, NEIL often knows you have a problem, before you do. If you run into problems solving an issue, you can also get NEIL to take a look at what is happening, on screen, with your computer – it is enough to turn anyone into an expert.