Our Service and Support philosophy is based around:
- Honesty and Integrity
- Excellent Customer Service
- Excellent Communication
- Accountability and Responsibility
- Understand of and Emapthy for Education Customers
World class engineering expertise and network support services are at the core of who New Era IT is as a company. We strive to consistently deliver the best service and support possible to our clients. We also strive to ensure that we offer the best value proposition available in the market
Talk to a New Era IT account manager to build the best service agreement option for your network. If you choose not to take up a service agreement, as a New Era IT customer you’ll still enjoy access to our 0800 support number and can access all of our service modules on a standard-rate, time-and-materials basis.
Having a reliable, functioning network is mission-critical to everyone who works within your organisation. When you take on a network services agreement, keeping your system working at optimum efficiency becomes just as important to us as it is to you.
“Our faith in the service New Era IT was prepared to offer us has been well-founded as all the problems that self-managing our network brought about have vanished.”
Jeff Bruce, Principal, Jean Batten School
